Have you done this before? Hong Kong firefighter recalls mid-air rescue chat

Hong Kong firefighter Yuen Chung-hang did not expect to have to explain his work experience while dangling from a rope to rescue one of two workers left hanging in mid-air outside a skyscraper after their gondola malfunctioned. As Yuen tried to keep the man calm with small talk during their descent from the 35th floor of Jardine House in Central late last month, he was asked whether he had handled similar situations before. “I didn’t expect that, but I understand it because the worker was very...